The purpose of establishment of “Public Complaints Resolution Mechanism” is to deliver a prompt & consistent response to the complaints relating to WAPDA projects only through coordinating with the concern departments.
Where to complaint?
The complainant must send his/her complaint through registered/ courier mail, at the following address;
OFFICE OF GM (M&S) WAPDA
417-WAPDA House, Lahore.
‘Focal person’ for Public Complaints Resolution Mechanism
Phone:042-99202018, 042-99202211-Ext: 2136
How to complaint?
The complainant must send/convey the complaint along with the pre-requisite/ supporting documents.
The following information is mandatory to comply with application.
- Name of the project (if any)
- Subject of the complaint
- Contents of the complaint
- Documentary evidence to be attached
- Complainant personal information
- Designation (if any)
- Copy of CNIC
- Signature/thumb impression with date
- Contact number
- Email ID (if any)
- Postal address